"NEW! Even More New Testimonials..."
"There is a matching system at 121 which works out wonderfully..."
"We had been thinking of having a helper for a while but hadn't really got round to doing anything about it. I happened to be flicking through a magazine one day and found an advert for 121 Personnel Services. I found out more from their website and having read in greater detail about them decided to give them a go. Well since then we haven't looked back or regretted our decision, for a second..
From the moment we stepped into the "121" office, we were dealt with efficiently and courteously. We spoke to Anna and she made a note of everything we required! There is a matching system at 121 Personnel, which works out wonderfully, and this is how we got Resilda who has been with us now for two months and we already feel she is part of our family and feel extremely comfortable having her with us.
Our priorities for a helper were to have someone who would walk and love our dog and also someone who enjoyed and loved cooking. Well, Resilda certainly fulfils those requirements, and a lot more around the house as well.
So, a big thank you for finding us the ideal person. I would certainly recommend "121" to anyone who needs help around the house, because I know they won't be disappointed.".
Mrs Linda, Holland Grove
(Note: You can click on our valued employers' names to verify the actual scanned copy of the testimonials)
|Dr Vivian Balakrishnan, the Minister of State for Trade & Industry and National Development of Singapore presenting the CaseTrust certificate to Eddy of 121 Personnel Services in recognition of the company practising Good Business Practices.|
(Venue: Shaw Centre, Date: 28 May 2004)
Update (28 Nov 2007): we have been accredited for good business practice again by the Consumers Association of Singapore. Please click here to admire the NEW CaseTrust Certificate with me.
"We have found your agency to be highly efficient and thorough and have been very pleased (and relieved)..."
"We have been very happy with Fredelaine, and were delighted at the ease with which we were able to employ her through your agency. We have found your agency to be highly efficient and thorough and have been very pleased (and relieved) to have you take care of all the ongoing paperwork and requirements as they arise. Thank you anna for your personal attention. It is greatly appreciated!".
Mrs Lynne Sharman
"...unbelievably in tune with what we wanted and very tactful about the pros and cons..."
"It is a most strange situation this "live-in helper thing", having a stranger subject to your most intimate day-to-day events and yet having to retain a certain degree of distance and professionalism.
We arrived in Singapore in June 2005. We had never before had a live-in helper. We were both anxious to hire someone as soon as possible to help with our three-year-old and two-month-old but simultaneously apprehensive about a stranger staying in our home. We went to 121 and began the interview process..
Joy was first and foremost unbelievably in tune with what we wanted and secondly very tactful about the pros and cons would be. She set about the task in a most professional manner and found us a true gem, Josie. Joy painstakingly explained all the legalities and remained accessible at all times to phone calls and emails until our minds were put at ease and both Josie and ourselves had acclimatized to one another..
Joy contributed in a significant manner to making Singapore what it is for us today - an efficient and family-friendly environment. Josie is part and parcel of the family but always managed to keep the employer-employee relationship clearly demarcated thanks to Joy's briefing."
Mrs Jacqueline Smit
"121 provided an excellent service with step by step advice and guidance..."
"Yes, we are very happy with Beatriz..
Bestriz makes our home run like clockwork, the house is always spotless and the children love her. She shows initiative and intuition in catering for our family's needs. 121 provided an excellent service with step by step advice and guidance."
Mrs Emma Shakespeare
"I am very pleased with the service I received from 121... we are completely happy with the choice we made..."
"I am very pleased with the service I received from 121. When we first arrived in Singapore, employing a foreign domestic worker was completely alien to my husband and I.
We met a couple of companies during our first month in the country but was overwhelmed with the experience, it was not very transparent how everything worked and we did not feel comfortable with the quality of the FDWs we met..
I saw the number of 121 in a magazine, read the testimonials and thought I would give you a try. When I came to the office I was pleased with the way business was done. We had a number of CVs to read and interviewed some of the FDWs at the office.
We short-listed 3 of them and then invited them to our home to meet the children.
We are completely happy with the choice we made. Elena is a wonderful person, she has really adapted to our home environment and our kids really like her. She's part of our family."
Mrs Carole Talbot
"Compared to other agents that I have spoken to, I am particularly impressed with 121 on... matching... by taking into account of the preference and needs of both sides..."
"We are very happy with the service that 121 has provided - Arlyn so far is happy at our home and we are pleased with her services.
Compared to other agents that I have spoken to, I am particularly impressed with 121 on the emphasis that you have placed with matching the right domestic helper with the right family, by taking into account of the preference and needs of both sides, the chance of having a happy working relationship is maximised."
Mrs Leanne Champness
"...really listen to our needs, helped us define what type of person would fit best, and provided us with much needed advice..."
It was great to hear from you. Imelda is working out great! Mickey, Shy Shy (our puppy) and I are very pleased with the way she has become part of our family.
The service that 121 Personnel Services provided was absolutely professional and surpassed our expectations. They were able to really listen to our needs, helped us to define what type of person would fit best, and provided us with much needed advice to guide us through the process. We were looking for someone honest, trustworthy, and diligent; and found the perfect person with the help of 121!"
Mr and Mrs Walt and Mickey Ling
"Being a first time employer, we appreciated 121 Personnel's patience with us during the screening and interviewing..."
"Being a first time employer of a full-time live-in maid we appreciated 121 Personnel Services patience with us during the screening and interviewing of potential candidates. We'd rather interview too many than too few to be as sure as possible that we would make the right choice.
Liza has been with us for almost 4 months and we are very satisfied with the job she performs in our home. She is daring in the kitchen and tries on new dishes as per our wishes. She is also very caring and loving towards our 2 cats so we feel very secure to leave her alone when we occasionally have to go on business travel at the same time and leave her along to take care of the house. We only hope that Liza is as happy working for us as we are with her."
Mrs Maria Sundquist
"121 Personnel continued their excellent customer service through regular follow up calls... I have already recommended their services to friends..."
"Catherine seems to have fitted in with the family well and is hardworking, enthusiastic, and respectful. She will continue to have a place with us for as long as she continues to exhibit these qualities. We appreciate your ongoing relationship with her.
I have always found Anna at 121 Personnel to be professional, productive and responsive when we have had questions regarding the process of recruiting a helper. Anna assisted us to recruit a helper whom we are very happy with. 121 Personnel continued their excellent customer service through regular follow up calls, for which we are grateful. I have already recommended their services to friends and wish them continued business success."
"After asking us a series of very specific questions regarding our requirements, they promptly sent helpers for interviews..."
"We moved to Singapore from Australia with an 8 week old baby and a 20 month old daughter.
Soon after we arrived, we contacted 121 to assist us with finding a suitable helper. After asking us a series of very specific questions regarding our requirements, they promptly sent us over a number of helpers to interview.
After we made our selection, Serena was extremely helpful and expedited the paperwork so Fe could start with us as soon as possible. Serena was extremely professional and kept me informed every day where they were at with the paperwork. Serena has also contacted me regularly to ensure our satisfaction.
6 months down the track, we are still delighted with our helper. Fe required little to no training, is very proactive around the house, a fabulous cook and is wonderful with both of our children. We could not ask for a better outcome."
Mrs Jennifer Barnett
"It was our pleasure to use 121 Personnel... We found you very professional, courteous and prompt..."
"It was our pleasure to use 121 Personnel Services. We found you very professional, courteous and prompt with all our dealings in securing a domestic helper. Your services were very thorough, made it very simple to find the right helper for our family and assisted us with all the administrative details required.
We are very happy with our chosen helper, Corazon Agbulos. She has become a great help in our family's day to day lives and has developed a great rapport with our daughter. Corazon completes her daily tasks with great care and attention to details. What's more, she has great initiative and communication skills, often rising above and beyond what was asked of her.
We are very happy to recommend 121 Personnel Services to prospective domestic helper employers as we have found the process very satisfactory."
Mrs Elizabeth Philipson
"Our experience with 121 Personnel is very good and we can recommend their service..."
"Our experience with 121 Personnel is very good and we can recommend their service. We have been lucky with both our domestic helpers and the last one is very loving and caring with our two children. She has great experiences with children, both elder and younger and she is a great cook! My oldest son really likes her and feels very confident with her.
I think that 121 Personnel has been listening to our demands and tried their best to find a suitable helper for us, they have also been very helpful regarding the paperwork and other practical matters."
Mrs Pia Han Lindberg
"...very impressed with the testimonials... very informative website... very pleased with our helper..."
"Mae has been with us for over 5 months now and we are very grateful to have her in our household. I have since passed on your contact to a few friends who are thinking of looking for a full time helper..
I came across your advertisement in a magazine and was very impressed with the testimonials given by other satisfied clients. With a 3+ year old boy and a baby on it's way I thought this is the place I should go to get quality staff.
I visited the very informative website first and thought it is done professionally. In the office, Serena is very helpful and had patiently answered all my queries about hiring a domestic helper, as this is my first.
My family is very pleased with our helper who has contributed invaluably to our household. Thank you 121."
Mrs Bee Ling Ryan
"121 made everything so easy... each candidate had a profile complete with references so I was easily able to decide which one was right for me..."
"When I first moved to Singapore from the United States, I had no idea how to go about finding a domestic helper. 121 made everything so easy. They provided thorough information on the process, asked about my requirements and then had 5 well-qualified candidates at my door two days later.
Each candidate had a profile complete with references so I was easily able to decide which one was right for me.
Once I made the decision, they handled all the paperwork... I didn't have to worry about a thing. I highly recommend them to others... and already have!"
Mrs Steffani Aranas
"What was a very bad situation has turned into a good one. This was due in a large part from 121 Personnel - in their handling of the circumstances and selecting such a good match for us..."
"Last spring, we had the unfortunate experience to replace our helper. During this period, I had to seek Joy's advice and counsel several times to get through a difficult and emotional period navigating through what should and could be done. Several times, the advice and counsel was needed during the especially hectic times during the day. She always made time to work the issues.
Additionally, any of the three potentials sent seemed to be workable choices for our home. Our new helper, Merecel, had melded into our family very well. What was a very bad situation has turned into a good one. This was due in a large part from 121 Personnel Services - in their handling of the circumstances and selecting such a good match for us.
Thank you for all you've done."
Mrs Susan Walko
Below is a summary table of the links to "Original Scans" of the testimonials and feedbacks above for your verification:
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