"FREE 400 Days Guarantee"

This girl is really, really good. She does things the way you like. She takes good care of the children. And, her cooking, wow - you and your husband hardly eat out any more.

She really fits into your family very well. But because she is human, she changes, for whatever reason, over time. Perhaps, she gets too familiar with you and your family. Or, she has been influenced by some friends. Or, a misunderstanding happened.

She begins to challenge you on why certain things should not be done your way. Her work becomes a little slip-shod. She stays out longer than usual during her off-days.

Then, it got so bad that you have to replace her... 4 months later. But, your agency only gives a 3 months guarantee and you have to pay another $500.00* to replace her... Ouch!

But, what if "lightning strikes twice" and the same thing happened to your replacement helper 7 months later? Or, that your replacement helper wasn't matched to your needs well enough and you found out too late?... Double Ouch!

That's why 121 Personnel Services protects your interest with our FREE 365 Days Guarantee with 2 FREE replacements so that you save at least $650.00*!

Some people may think that 1 replacement within 3 months is good enough. Or that, in 2 weeks you will know whether a helper is good or not. Worse, some may think that no guarantee is necessary if the helpers are properly screened. But, they have neglected 3 very important points...

The FACT is: are you not better protected with a longer guarantee period with more free replacements? Not only that, these helpers (be they replacement helpers or not) are properly matched to your needs under our 121 Match-Point^(R)System.

You see, it makes perfect sense for us to make sure that you get the helper that matches your needs as closely as possible in the first round. How else do we earn our testimonials if we don't do a good job?

Moreover, for every replacement that we do, we are actually incurring more costs and expenses. It doesn't make good business sense to give a long guarantee period with more free replacements, does it? That's why you do not see this guarantee from other agencies.

BUT, we figured that if our customers are happy with our service, they would refer their friends to us, and give us glowing testimonials - which we are already getting right now. That means we are doing something right. And, we will strive to live up to it.

YOUR FREE 365 Days Guarantee with 2 FREE Replacements

Here's our promise to you:

Within the next 365 days, if you are unhappy with your domestic helper for whatever reason or reasons, we will give you a prompt and courteous replacement totally free of charge.** Should the second helper still not work out, you will get yet another replacement. We are going all out to ensure your total satisfaction.

There won't be any further charges. There won't be any hidden charges (except for insurance charges which are due to the insurance company). There won't be any "ifs, or buts".

No questions asked, no hassles, no reason need to be given. You get total respect and the benefit of the doubt. Satisfaction guaranteed.

Plus, there won't be any suspicion or unhappiness on our part. It is that straightforward and there are no further fine print you need to read. So...

If you aren't absolutely satisfied, let us know within 365 days for a prompt and courteous free replacement. If that still doesn't work out, we will find another free replacement for you. That is the commitment - from us to you.

Update (wef 5 Nov 2009): Please note that our 365 days guarantee with 2 FREE replacements is only available for our Gold Package. Please check with our office at 67338121 (3 Lines) for details of our various packages to match your budget and needs.

Update (wef 11 Nov 2007): Because of the changes in the Insurance Industry, all replacement of domestic helpers does not include insurance coverage. Please check with our office for details..

** Guarantee is only for the replacement of your transfer helper. It does NOT include paying for any cost pertaining to your current helper (e.g., repatriation cost of your current helper, if any, etc.).