Why is an extensive guarantee and re-matching plan important?
|Imagine this: You have interviewed many
domestic helpers, talked to their previous employers, and finally you
have found the girl that you like.
This girl is really, really good. She does things the way you like. She takes good care of the children. And, her cooking, wow - you and your husband hardly eat out any more.
She really fits into your family very well. But because she is human, she changes, for whatever reason, over time. Perhaps, she gets too familiar with you and your family. Or, she has been influenced by some friends. Or, a misunderstanding happened.
She begins to challenge you on why certain things should not be done your way. Her work becomes a little slip-shod. She stays out longer than usual during her off-days.
Then, it got so bad that you have to replace her... 4 months later. But, your agency only gives a 3 months guarantee and you have to pay another $500.00* to replace her... Ouch! (Replacement here means redeploying a new helper to take over the position of the previous helper.)
But, what if "lightning strikes twice" and the same thing happened to your replacement helper 7 months later? Or, that your replacement helper wasn't matched to your needs well enough and you found out too late?... Double Ouch! (Replacement maid here means a helper or maid employed to take over the position of the previous helper or maid.)
That's why 121 Personnel Services protects your interest with our FREE 3 Years Guarantee with 2 FREE re-matchings so that you save at least $1,050.00*!
Re-matching refers to a re-match of a more suitable helper to your needs, should the previous helper not work out.
Some people may think that 1 redeployment within 3 months is good enough. Or that, in 2 weeks you will know whether a helper is good or not. Worse, some may think that no guarantee is necessary if the helpers are properly screened. But, they have neglected 3 very important points...
The FACT is: are you not better protected with a longer guarantee period with more free re-matchings? Not only that, these helpers (be they redeployed helpers or not) are properly matched to your needs under our 121 Match-Point(R) System.
You see, it makes perfect sense for us to make sure that you get the helper that matches your needs as closely as possible in the first round. How else do we earn our testimonials if we don't do a good job?
Moreover, for every replacement that we do, we are actually incurring more costs and expenses. It doesn't make good business sense to give a long guarantee period with more free replacements, does it? That's why you do not see this guarantee from other agencies. (Replacement here means redeploying a new helper to take over the position of the previous helper.)
BUT, we figured that if our customers are happy with our service, they would refer their friends to us, and give us glowing testimonials - which we are already getting right now. That means we are doing something right. And, we will strive to live up to it.
Update (wef 3 Jun 2010): Please note that our 3 years guarantee with 2 FREE re-matchings is only available for our Platinum Package. Please check with our office at 67338121 (3 Lines) for details of our various packages to match your budget and needs. (Re-matching refers to a re-match of a more suitable helper to your needs, should the previous helper not work out.)
Update (wef 11 Nov 2007): Because of the changes in the Insurance Industry, all replacement of domestic helpers does not include insurance coverage. Please check with our office for details. (Replacement here means redeploying a new helper to take over the position of the previous helper.)
* amount differs from agency to agency (for illustrative purposes only).
** Guarantee is only for the replacement of your transfer helper. It does NOT include paying for any cost pertaining to your current helper (e.g., repatriation cost of your current helper, if any, etc.). (Replacement maid here means a helper or maid employed to take over the position of the previous helper or maid.)